Terms & Conditions for Flowers Borehamwood Online Flower Delivery

Introduction

Welcome to the Flowers Borehamwood website. These Terms & Conditions govern your use of the website and any purchases you make for flower delivery in Borehamwood and the surrounding areas. By ordering from Flowers Borehamwood, you agree to abide by these Terms & Conditions. Please read them carefully before placing your order. These terms are designed to assure transparency and satisfaction with our online flower delivery service.

Scope and Applicability

These Terms & Conditions apply to all customers ordering flowers and related products for delivery in Borehamwood as well as the nearby localities officially serviced by Flowers Borehamwood. Our services are tailored for online flower delivery within these areas and are governed by the relevant laws of England and Wales.

The Order Process

Ordering with Flowers Borehamwood is intended to be a straightforward and user-friendly process. The following outlines each step:

• Product Selection: Browse our online catalogue and select the flower arrangements or products you wish to order.
• Customer Details: Enter accurate recipient and sender information, including full delivery address, postcode, and any special instructions for delivery.
• Date Selection: Choose your preferred delivery date. Please note that same-day deliveries may be subject to specific cut-off times and availability.
• Order Confirmation: Once you have reviewed your basket, proceed to checkout where an overview of your order will be displayed for your confirmation.
• Order Acceptance: Your order constitutes an offer to us to purchase a product or service. Our acceptance of your order will occur when you receive an official confirmation from Flowers Borehamwood. We reserve the right to refuse any order at our discretion for valid reasons, such as product unavailability or incomplete delivery information.

Payments

Flowers Borehamwood accepts a variety of secure payment methods, as displayed at checkout. When you place an order, you warrant that all details you provide are accurate, and that you have the authorization to use your selected payment method for the transaction.

Payment for orders must be completed in full before the goods are dispatched for delivery. Only upon full receipt of funds will products be prepared and dispatched. Prices displayed on our site are inclusive of VAT, where applicable, and are quoted in Pounds Sterling (£). Delivery charges, if any, are clearly stated during the checkout process.

Order Changes and Cancellations

We understand that circumstances can change, and you may need to amend or cancel your order.

• Order Amendments: If you wish to make a change to your order, contact Flowers Borehamwood as soon as possible. Changes can only be guaranteed before the order has entered the preparation process.
• Order Cancellations: Orders can be cancelled without penalty up to 24 hours before the scheduled delivery date. Within 24 hours of scheduled delivery, orders may have already been prepared or dispatched, in which case cancellation or full refund may not be possible. If flowers have been personalized or made to order, your right to cancellation may not apply. This does not affect your statutory rights if goods are faulty or not as described.
• Non-Delivery: If your order cannot be fulfilled due to address inaccuracies or recipient unavailability, we will attempt to contact you to arrange an alternative solution. Additional delivery attempts may incur further charges.

Substitutions Policy

Whilst every effort is made to supply products as described and pictured, flowers are a seasonal and perishable product. For this reason, certain flowers or packaging may on occasion be unavailable. Flowers Borehamwood reserves the right to substitute products of equal or greater value and similar style and quality without prior notice, ensuring your recipient receives a beautiful bouquet or arrangement on time.

Delivery Terms

Flowers Borehamwood strives to deliver all orders on the specified date and within agreed timeframes. However, delivery times are not guaranteed and may be subject to events outside our control, such as peak periods, inclement weather, or traffic conditions.

Orders are normally delivered to the recipient’s address provided at checkout. We cannot accept liability for incorrect or incomplete address details submitted with your order. If no one is available to receive the delivery, and no safe place is designated, we may attempt to leave the flowers with a neighbour or in a secure location, leaving a note for the recipient.

Product Quality and Liability

Flowers Borehamwood takes pride in the quality and freshness of our flowers and strives to ensure every bouquet leaves our premises in premium condition.

• Perishable Goods: Flowers are perishable and should be cared for according to the instructions supplied. Claims regarding product quality or damage must be reported within 24 hours of delivery, accompanied by photographic evidence. We reserve the right to collect the product for assessment.
• Liability Limitation: To the fullest extent permitted by law, Flowers Borehamwood’s total liability arising in connection with any products ordered is limited to the purchase price of those products. We do not accept liability for indirect, incidental, or consequential losses in connection with an order or use of our website.
• Events Outside Our Control: We will not be liable for any failure to perform or delay in performance of any of our obligations caused by events outside our reasonable control.

Intellectual Property

All intellectual property rights in the content, designs, photographs, and branding associated with Flowers Borehamwood’s website and materials remain the exclusive property of Flowers Borehamwood or its licensors. Customers may not reproduce, duplicate, or exploit any part of the site or its content without express written consent.

User Conduct and Website Use

When using the Flowers Borehamwood website, you must not misuse it by introducing viruses, trojans, worms, or other technologically harmful material. We reserve the right to restrict access to our website, refuse service, or cancel orders where misuse is detected or there is reasonable suspicion of fraudulent activity.

Privacy and Data Protection

Flowers Borehamwood is committed to protecting your personal information and handling it responsibly, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal details will be used solely for the purpose of processing and delivering your order, unless you have provided consent for other uses as described at the point of data collection. For more details, please refer to our dedicated privacy notice.

Complaints and Feedback

We value your feedback and are committed to resolving any issues to your satisfaction. If you are dissatisfied with any aspect of your order or our service, please contact us as soon as possible, providing your order details and a clear description of your concern. We will aim to address complaints promptly and fairly in line with our internal procedures.

Governing Law and Jurisdiction

These Terms & Conditions and any contract between us shall be governed and interpreted in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms & Conditions

Flowers Borehamwood reserves the right to amend these Terms & Conditions from time to time to reflect changes in law or our business operations. Any modifications will be effective immediately upon posting to the website. Please review these terms regularly to ensure you are aware of any changes affecting your use of the site or our services.

Entire Agreement and Severability

These Terms & Conditions constitute the entire agreement between you and Flowers Borehamwood with respect to the ordering and delivery of flowers and related products. If any provision is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Contact Information

Should you have any questions about these Terms & Conditions, or require further clarification regarding any aspect of your online flower delivery order in Borehamwood or the surrounding areas, please consult our customer service section for guidance.

Thank you for choosing Flowers Borehamwood for your local online flower delivery needs.